1. Appeals Policy Learners have the right to appeal decisions related to course assessments or certifications. Our Appeals Policy ensures a transparent, fair, and timely review process. All appeals must be submitted in writing within 14 days of receiving the outcome. 2. Complaints Policy We are committed to providing a positive learning experience. Should any issues arise, our Complaints Policy outlines a clear process for learners to raise concerns, ensuring that all complaints are handled promptly and impartially. 3. Course Content Review Policy At ThinksPro Learning, all courses are authored and reviewed by recognized technical authorities in their respective fields. This ensures that our materials remain accurate, up-to-date, and aligned with industry standards. We conduct regular content reviews based on feedback and evolving best practices. 4. Data Protection Policy We are committed to safeguarding learners' personal data in full compliance with relevant data protection laws, including those related to consent, data processing, and privacy rights. These regulations ensure that personal information is handled responsibly and securely throughout the learning process. 5. Equal Opportunity Charter We are dedicated to providing equal opportunities to all learners, regardless of background, gender, ethnicity, or ability. Our Equal Opportunity Charter promotes inclusivity and fairness in all aspects of our educational offering. 6. Malpractice Policy Our Malpractice Policy addresses any inappropriate behavior during assessments or certification processes. While we maintain a high standard of integrity, we continually assess and update our approach to ensure that all learners adhere to ethical standards. 7. Reasonable Adjustments Policy We believe in providing equal access to education for all learners. Our Reasonable Adjustments Policy ensures that accommodations are made for individuals with disabilities or learning challenges, allowing them to fully participate in and benefit from our courses. 8. Safeguarding Learners Policy ThinksPro Learning prioritizes the well-being and safety of all learners. Our Safeguarding Learners Policy outlines the procedures we follow to protect learners from harm, particularly vulnerable individuals, during their learning experience. 9. Evaluation Form for Feedback We value learner feedback as an essential part of improving our courses. After completing a course, learners are encouraged to fill out an Evaluation Form, helping us assess course effectiveness and identify areas for improvement. 10. Reflective Practice Form Our Reflective Practice Form provides learners with the opportunity to evaluate their learning and identify how they can apply the knowledge and skills gained to their professional practice. This form is a key component of continuous development.